13.1 Fees

Certain Services offered through Growwr may require the payment of fees, including but not limited to:

• marketplace service fees;
• subscription fees;
• platform usage fees;
• recruitment or hiring fees;
• payment processing fees;
• verification fees;
• artificial intelligence service fees;
• enterprise licensing fees;
• premium feature fees;
• transaction fees;
• currency conversion fees; and
• any other fees identified through the Services or agreed upon in writing.

Applicable fees will be disclosed before they become payable or otherwise communicated through the Services.

By using a fee-based Service, you agree to pay all applicable fees in accordance with these Terms and any applicable product-specific agreement.

13.2 Pricing

Growwr reserves the right to establish, modify, increase, decrease, or discontinue pricing for any Service at any time.

Where required by Applicable Law or an applicable subscription agreement, Growwr will provide reasonable notice before material pricing changes become effective.

Unless otherwise expressly agreed in writing, pricing changes shall not affect fees that have already been incurred before the effective date of the change.

13.3 Billing

Where Services are provided on a subscription, recurring, usage-based, milestone, transaction, or invoice basis, you authorize Growwr and its authorized payment providers to charge the applicable payment method for all fees owed.

You agree to maintain valid and current billing information throughout your use of the Services.

Failure to maintain accurate payment information may result in delayed transactions, suspension of Services, or termination of your Account.

13.4 Late or Unpaid Fees

If any amount owed to Growwr is not paid when due, Growwr may, to the extent permitted by Applicable Law:

• suspend or restrict access to the Services;
• suspend ongoing Projects or payment processing;
• offset unpaid amounts against funds otherwise payable to you where legally permitted;
• recover reasonable collection costs;
• charge interest on overdue amounts at the lesser of one and one-half percent (1.5%) per month or the maximum rate permitted by Applicable Law;
• refer outstanding amounts to collection agencies; and
• pursue any other legal or equitable remedies available.

The exercise of any remedy under this Section does not waive Growwr’s right to pursue additional remedies.

13.5 Non-Refundable Fees

Except as expressly stated in these Terms, required by Applicable Law, or otherwise approved in writing by Growwr, all fees paid to Growwr are non-refundable.

Without limitation, Growwr is not obligated to refund fees because:

• a Project is cancelled;
• an Employer decides not to hire Talent;
• Talent declines an opportunity;
• a user fails to complete verification;
• a user fails to use purchased Services;
• an Account is suspended or terminated due to a violation of these Terms; or
• a user changes their business or commercial plans.

Nothing in this Section limits any mandatory consumer rights that cannot lawfully be excluded.

13.6 Promotional Credits and Discounts

Growwr may offer promotional credits, coupons, discounts, referral incentives, trial periods, or other promotional benefits.

Unless expressly stated otherwise:

• promotional benefits have no cash value;
• promotional benefits are non-transferable;
• promotional benefits may expire;
• promotional benefits may be withdrawn at any time before redemption where permitted by Applicable Law; and
• Growwr may establish additional terms governing their use.

Growwr reserves the right to cancel promotional benefits obtained through fraud, abuse, or misuse.

13.7 Taxes

Each user is solely responsible for determining, collecting, reporting, withholding, remitting, and paying all taxes arising from their use of the Services or any transaction conducted through the Services.

Such taxes may include, without limitation:

• income taxes;
• corporate taxes;
• payroll taxes;
• withholding taxes;
• value-added tax (VAT);
• goods and services tax (GST);
• sales and use taxes;
• digital services taxes;
• customs duties;
• excise taxes; and
• any similar governmental assessments.

Growwr does not provide tax advice, and users should consult their own professional tax advisers regarding their individual obligations.

13.8 Tax Reporting and Documentation

Where required by Applicable Law, Growwr or its authorized payment providers may:

• collect tax identification numbers;
• request tax residency information;
• require tax forms or certifications;
• issue tax statements or information returns;
• report transactions to governmental authorities;
• withhold taxes; or
• retain documentation necessary to comply with legal or regulatory obligations.

Users agree to provide accurate, complete, and current tax information upon request.

Failure to provide required tax information may result in delayed payments, restricted access to certain Services, withholding of funds where legally required, or suspension of your Account.

13.9 Currency and Government Charges

Unless otherwise stated, all fees are payable in the currency identified at the time of purchase or invoicing.

Users are solely responsible for:

• bank charges;
• wire transfer fees;
• intermediary bank fees;
• foreign exchange costs;
• currency conversion charges;
• customs charges;
• governmental levies; and
• any similar costs associated with payments.

Growwr is not responsible for exchange rate fluctuations or charges imposed by financial institutions or payment providers.

13.10 Set-Off

To the fullest extent permitted by Applicable Law, Growwr may offset any amounts owed by you to Growwr against any amounts payable by Growwr to you.

Such offsets may include unpaid fees, chargebacks, refunds, penalties, adjustments, recoveries, or other lawful obligations arising under these Terms or any related agreement.

13.11 Fee Disputes

If you believe that Growwr has incorrectly charged a fee, you must notify Growwr in writing within thirty (30) days after the applicable charge appears in your Account or payment records.

Your notice must include sufficient information for Growwr to investigate the matter.

Failure to notify Growwr within this period shall constitute your acceptance of the applicable charge to the fullest extent permitted by Applicable Law.

Nothing in this Section limits any statutory rights that cannot legally be waived.

13.12 Changes to Fees

Growwr may introduce new fees or modify existing fees as the Services evolve.

Where required by Applicable Law, Growwr will provide reasonable advance notice of material fee changes.

Continued use of the applicable fee-based Service after the effective date of revised pricing constitutes acceptance of the updated fees.

If you do not agree to revised fees, you must discontinue use of the affected Service before the revised fees become effective.

13.13 Reservation of Rights

Growwr reserves the right to:

• establish and revise pricing models;
• introduce new categories of fees;
• waive fees in individual cases;
• recover unpaid fees;
• require advance payment for certain Services;
• suspend or terminate Services for non-payment;
• refuse transactions involving outstanding balances; and
• take any action reasonably necessary to protect Growwr’s financial, operational, or legal interests.

Nothing in this Section obligates Growwr to continue offering any Service at a particular price or under any particular pricing model.