22.1 Right to Investigate and Enforce

Growwr reserves the right to investigate any actual, suspected, or alleged violation of these Terms, Applicable Law, Growwr policies, or any activity that Growwr reasonably believes may threaten the security, integrity, availability, reputation, or lawful operation of the Services.

Growwr may initiate investigations based on:

• user reports;
• automated monitoring;
• fraud detection systems;
• security alerts;
• verification reviews;
• payment irregularities;
• regulatory inquiries;
• legal process;
• internal audits; or
• any other information reasonably indicating a potential violation.

Nothing in this Section obligates Growwr to investigate every report or suspected violation.

22.2 Grounds for Suspension or Restriction

Growwr may suspend, restrict, limit, or otherwise modify access to all or part of the Services immediately, with or without prior notice, where Growwr reasonably determines that:

• you have violated these Terms or any Growwr policy;
• you have violated Applicable Law;
• your Account has been compromised;
• fraudulent or deceptive activity is suspected;
• identity verification cannot be completed or maintained;
• payment fraud, money laundering, sanctions violations, or other financial crime risks are identified;
• your use of the Services presents cybersecurity or operational risks;
• your conduct threatens other users;
• your activities expose Growwr to legal, regulatory, financial, or reputational risk;
• a governmental authority, court, regulator, or law enforcement agency requires such action;
• continued access could interfere with an investigation; or
• suspension is otherwise reasonably necessary to protect the Services or Growwr’s legitimate business interests.

Restrictions may apply to specific features, Projects, Workspaces, payment functionality, AI Services, APIs, or the entire Account.

22.3 Enforcement Actions

Without limiting any other rights or remedies available under these Terms or Applicable Law, Growwr may take one or more of the following actions:

• issue warnings;
• require corrective action;
• require additional identity or business verification;
• temporarily restrict functionality;
• remove or disable User Content;
• cancel or pause Projects;
• delay or withhold payments or payouts where reasonably necessary;
• suspend or revoke verification status or badges;
• disable API access;
• suspend or terminate Accounts;
• prohibit future registration;
• recover unpaid fees or losses;
• report unlawful activity to appropriate authorities; or
• pursue any other legal or equitable remedy available.

Growwr may determine the appropriate enforcement action based on the nature, severity, frequency, and potential impact of the violation.

22.4 Temporary Holds

Where reasonably necessary to investigate fraud, security incidents, payment disputes, legal compliance issues, sanctions concerns, or other risks, Growwr may temporarily:

• place holds on payouts;
• delay payment processing;
• suspend Project completion;
• restrict account functionality;
• preserve Account information;
• retain relevant records; or
• prevent transfers of funds or digital assets processed through the Services.

Such actions may remain in effect until Growwr reasonably determines that the applicable risk has been resolved or no longer exists.

22.5 Cooperation During Investigations

You agree to cooperate fully with Growwr during investigations relating to:

• fraud;
• security incidents;
• verification reviews;
• payment disputes;
• compliance matters;
• violations of these Terms;
• intellectual property disputes;
• regulatory inquiries; or
• other matters affecting the Services.

Upon request, you agree to provide information, documentation, explanations, or other materials reasonably necessary for Growwr to conduct its investigation.

Failure to cooperate may itself constitute grounds for suspension or termination of your Account.

22.6 Removal of Content

Growwr may remove, disable access to, restrict, archive, preserve, or refuse to publish any User Content that Growwr reasonably believes:

• violates these Terms;
• infringes the rights of another person;
• is unlawful;
• contains malicious software;
• threatens platform security;
• facilitates fraud;
• creates legal or regulatory risk; or
• is otherwise inconsistent with the safe and lawful operation of the Services.

Growwr is not obligated to provide advance notice before removing content where immediate action is reasonably necessary.

22.7 No Obligation to Monitor

Although Growwr may monitor the Services, review reports, or investigate suspected violations, Growwr has no obligation to proactively monitor every user, communication, Project, transaction, AI interaction, or piece of User Content.

Growwr’s decision not to investigate, suspend, remove content, or enforce any provision in a particular instance shall not constitute:

• approval of the conduct;
• a waiver of Growwr’s rights;
• an assumption of responsibility for user activities; or
• an obligation to take similar action in future circumstances.

22.8 Compliance with Legal Process

Growwr may suspend Accounts, preserve records, disclose information, restrict access, or take other actions where Growwr reasonably determines that doing so is necessary to:

• comply with Applicable Law;
• respond to lawful governmental requests;
• comply with court orders;
• satisfy regulatory obligations;
• comply with sanctions or export control requirements;
• protect legal rights;
• prevent unlawful activity; or
• protect the safety of individuals or the integrity of the Services.

Where legally permitted and reasonably appropriate, Growwr may notify affected users before or after responding to legal process.

22.9 Appeals

Where Growwr determines that an enforcement action may be eligible for review, affected users may submit an appeal through Growwr’s designated support or compliance channels.

Submission of an appeal does not suspend or delay the enforcement action unless Growwr expressly agrees otherwise.

Growwr reserves the right to request additional documentation or information before reviewing an appeal and may affirm, modify, or reverse its prior decision in its sole discretion.

Nothing in this Section creates an obligation for Growwr to provide an appeal process in every circumstance.

22.10 No Liability for Enforcement Actions

To the fullest extent permitted by Applicable Law, Growwr shall not be liable for any loss, damage, delay, business interruption, lost profits, reputational harm, or other consequences arising from enforcement actions taken in good faith to:

• protect the Services;
• comply with Applicable Law;
• prevent fraud;
• respond to security threats;
• enforce these Terms; or
• protect Growwr, its users, Service Providers, or third parties.

This limitation does not affect any liability that cannot be excluded or limited under Applicable Law.

22.11 Reservation of Rights

The enforcement rights described in this Section are cumulative and do not limit any other rights or remedies available to Growwr under these Terms, other Growwr policies, contract, equity, or Applicable Law.

Growwr reserves the right to determine, in its reasonable discretion, the nature, scope, timing, and duration of any enforcement action necessary to protect the Services, its users, and its legitimate business interests.

Nothing in this Section shall be interpreted as requiring Growwr to exercise any particular enforcement action, to apply enforcement uniformly across all situations, or to continue providing access to the Services where Growwr reasonably determines that continued access is inappropriate.